Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kolibriworks.eu. Please note that returns will need to be sent to the following address: Námestie SNP 13/13, Banská Bystrica, 974 01, Slovenská Republika 

Shipping Costs & Responsibility

  • Our Error: If the return is due to our mistake (e.g., we sent the wrong product, the item is defective, or damaged), we will cover the shipping costs. In these cases, we will send you a return shipping label, as well as instructions on how and where to send your package.

  • Customer Choice: If the shipment is correct and the item is in good condition, but you still wish to return it, you are responsible for all return shipping costs and the organization of the shipment.

Note: Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For returns under this 14-day cooling-off period where there is no error on our part, return shipping costs remain the responsibility of the customer.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kolibriworks.eu.